Customer Service FAQs
I have been unable to confirm my email, what should I do?
On sign-up you will be sent an email asking you to confirm your email address. If you did not receive this email or you have been unable to confirm your email address this way please contact Triaster's support via our Contact Portal, emailing support@triaster.co.uk or telephoning: +44 (0)207 770 8053.
Technical FAQs
What web browsers do you support?
Triaster QMS is supported by the following browsers and operating systems:
- Google Chrome version 111 and above
- Mozilla Firefox version 111 and above
- Microsoft Edge version 112 and above
- Safari version 15 and above
- Opera version 91 and above
- IOS version 10 and above
- Android version 5 and above
Use the latest version of your browser to ensure you make the most of Triaster QMS.
You can use Triaster QMS in other browsers but may not get the best experience.
Where is my data stored?
Your data is stored on servers in the United Kingdom.
How often do users have to login to Triaster QMS?
Users credentials are cached for 7 days, so they will need to login once a week.
However, organisations can request to change the Triaster QMS settings so users credentials are not cached and they have to login every time they open the Triaster QMS in a new browser window.